Avid Modjtabai is executive vice president, Technology and Operations, for Wells Fargo & Company. Since March 2007, she has led the Technology Information Group as chief information officer with responsibility for most of the core technology activities of the company including computing services, connectivity services, application development, information security, business continuity planning, enterprise business services and information management, enterprise architecture, monitoring, change control and problem management. In January 2009, she was also appointed to lead the company’s Operations Group, with responsibility for check processing, statement processing, ATM operations, ACH and wires, fraud disputes, cash vaults, lockbox, safe-deposit processing, armored logistics, accounting support for retail stores and deposit document retention.
An 18-year veteran of Wells Fargo, Modjtabai has served in a number of leadership roles, most recently as the Director of Human Resources with responsibility for developing and implementing people strategies to support Wells Fargo’s business objectives, as well as the management of compensation and benefits, human resource service centers, systems and payroll, finance, team member relations and assistance, talent management, learning and development and diversity for over 160,000 Wells Fargo team members.
Prior to serving as Director of Human Resources, Modjtabai was Executive Vice President and head of the Internet Services Group, where she helped Wells Fargo become the leading provider of online financial services through managing Consumer, Investment and Small Business Internet Services. The online division has created revenues from sales through the online channel, improved retention, increased cross-sell and accelerated online channel usage. During her tenure, Wellsfargo.com was ranked as the #1 Internet Bank by Watchfire GomezPro and the Best Consumer Internet Bank in the industry by Global Finance.
She was also head of Wells Fargo’s Online Personal Financial Services, including both the consumer and the online brokerage services, and served as head of the Enterprise Internet Services Group, responsible for customer experience on Wellsfargo.com.
Modjtabai’s Wells Fargo career has also included management positions in Consumer Deposits, the Investment Group and she was a senior consultant in Corporate Strategy. She joined Wells Fargo from McKinsey & Company, where she focused on strategy initiatives in financial services.
She was named as one of the “Most Powerful Women in Banking” and one of the “Top 25 Women to Watch” by U.S. Banker, one of the “100 Most Influential Women in Bay Area Business” by the San Francisco Business Times and one of the “The Innovators” by Bank Technology News. Additionally, she received the “Ellis Island Medal of Honor,” awarded for her outstanding personal and professional achievements, coupled with preserving the richness of her heritage.
As an active member of the community, she serves on the board of trustees for the Committee for Economic Development and The Branson School.
She earned a Bachelor’s in industrial engineering from Stanford University and an MBA in finance from Columbia University.